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Most Freq Tips
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Submit a support request online for email support or if you have Premier Support to schedule a remote/phone support session.
All Products
Add2Exchange
For Exchange 2016/2019 migrations, Add2Exchange moves to a new replication machine/vm, refer to the Add2Exchange Product Guide section on Migrations/Moves, see topics under the Migrations tab above. Open a ticket for a preflight tech phone consultation beforehand.
For Office 365, hosted Exchange, or Office 365 hybrid, before migrating, open a ticket online to request a preflight phone consultation and for Add2Exchange 365 options.
If you don't have a replication machine to install the software on or prefer a cloud-based sync solution, ask about our Virtual DidItBetter Sync options.
NOTE: Add2Exchange Standard edition was retired September 1, 2015. Live chat or email us for your Add2Exchange Enterprise/365 or Add2Outlook options. Include the licensed end user company name so we can review the account.
Add2Outlook
The most common use of Add2Outlook is to sync across two different Office 365 tenants or between two different Exchange servers without a trust. Add2Outlook supports Outlook versions 2016, 2013, 2010, and only 64 bit if 64 bit machine. Add2Outlook uses the same replication engine as award-winning Add2Exchange and works through an Outlook Client. If converting from another sync app, we no longer require a de-replication of Contacts and can match them if the conditions are right. If crossgrading, it does require a de-rep of Calendars and Tasks, Posts and Notes.
If you are an existing licensed end user moving the current Add2Outlook install to a new workstation/replication machine, or converting from Add2Exchange to Add2Outlook, refer to the topics under the Migrations tab above.