"DidItBetter is always so organized and support has always been great.
Love dealing with all of you." -- Legal services, 250 users | satisfied client since 2006
COVID-19 Business Continuity Update: We’re here for you! DidItBetter Software remains open and committed to serving and supporting our clients during this time. Our enterprise mobility sync apps are essential in improving remote workforce productivity, information sharing, and team collaboration when away from the office and in the workplace. If you need immediate Premier Support assistance, call us at +1 813 977 5739 or submit a support request.
Most Freq Tips
Open a Ticket
Submit a support request online for email support or if you have Premier Support to schedule a remote/phone support session.
For Exchange 2016/2019 migrations, Add2Exchange moves to a new replication machine/vm, refer to the Add2Exchange Product Guide section on Migrations/Moves, see topics under the Migrations tab above. Open a ticket for a preflight tech phone consultation beforehand.
For Office 365, hosted Exchange, or Office 365 hybrid, before migrating, open a ticket online to request a preflight phone consultation and for Add2Exchange 365 options.
If you don't have a replication machine to install the software on or prefer a cloud-based sync solution, ask about our Virtual DidItBetter Sync options.
NOTE: Add2Exchange Standard edition was retired September 1, 2015. Live chat or email us for your Add2Exchange Enterprise/365 or Add2Outlook options. Include the licensed end user company name so we can review the account.
The most common use of Add2Outlook is to sync across two different Office 365 tenants or between two different Exchange servers without a trust. Add2Outlook supports Outlook versions 2016, 2013, 2010, and only 64 bit if 64 bit machine. Add2Outlook uses the same replication engine as award-winning Add2Exchange and works through an Outlook Client. If converting from another sync app, we no longer require a de-replication of Contacts and can match them if the conditions are right. If crossgrading, it does require a de-rep of Calendars and Tasks, Posts and Notes.
If you are an existing licensed end user moving the current Add2Outlook install to a new workstation/replication machine, or converting from Add2Exchange to Add2Outlook, refer to the topics under the Migrations tab above.