Support Request to Open a Ticket
Let us know what you need help with by completing the form and providing your contact details below. When we respond or if we already responded, the email will reference a case ID (ticket number) in the subject line; when you Reply All from the email, the ticket will automatically be updated.
Licenses include software assurance which covers free updates and upgrades on the licensed app available for download and basic email support for the duration of your software assurance term (1, 2, or 3 years). Email support does not cover third party product support, remote/phone support, migrations, moves/reinstalling on new replication machine, crossgrade support, custom forms which require Premier Support. Email support is answered on a first come, first serve basis. Premier Support clients requesting appointments are handled first. Sessions are held by appointment weekdays during our normal business hours.
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Premier Support for End Users who need Remote/Phone Support Help
If you're low on remaining time and need to add more support hours to your Premier Support, or if you didn't have any Premier Support, below are some options to escalate from basic email support to remote/phone support with one of our techs. If you're not sure what you need, contact us. For more information on our support services, visit the DidItBetter Technical Support Line Up .
To purchase a block of hours, place your order on our online store for the preferred option. You can checkout as a guest or create a new account during checkout.
Our technical support team is available by appointment to provide remote and/or phone support services weekdays between the hours of 9 a.m. and 5 p.m. ET (excluding holidays). After-hours support scheduling from 5 p.m. to 10 p.m. ET is also available by appointment scheduled at least three to four days in advance and billed at after hour rates.
Please answer a few questions below to open a ticket.